FAQs

Below, you will find a list of the questions most frequently asked by our guests.

FAQS

GENERAL

AMENITIES

CHECK-IN AND CHECK-OUT

GENERAL

What is a serviced apartment?

A fully furnished apartment that is available for short-term or medium-term stays, providing amenities and services similar to a hotel with the added convenience and space of a home.

How is a serviced apartment different from a hotel?

Serviced apartments offer more space, privacy, and flexibility. With separate living areas, full kitchens, fast Wi-Fi, and in-unit laundry, they feel more like home—perfect for longer stays, business trips, or relocations. Guests enjoy self-contained units and the freedom to cook, relax, and settle in on their own terms.

Are there any discounts?

Yes! We offer discounts for direct bookings, returning guests, and long stays. Please get in touch with us for more details.

Can I make a reservation online?

Absolutely! Book here https://tailoredstay.guestybookings.com/properties.

What is your cancellation policy?

  • Flexible – refundable until 14 days before arrival.
  • Non-refundable

Are your apartments located near public transportation?

Yes! All our apartments are located with easy access to public transportation. They are also close to local amenities such as shops, supermarkets, cafes and restaurants.

Is there 24/7 customer support available in case of emergencies?

We’re available to assist guests between 8AM and 8PM.

Can I extend my stay?

Of course! Please speak with us to arrange it.

AMENITIES

What amenities are included in your apartments?

All our apartments are fully furnished and designed to provide you with a comfortable and convenient stay. Some of the amenities included are:

    • Fully equipped kitchen 
    • Spacious living area with smart TV
    • Dining area
    • Comfortable bedroom(s) with king or single beds
    • Modern bathroom(s) with toiletries and towels
    • High-speed internet
    • Washing machine
    • Regular housekeeping service

Are utilities such as water, electricity, and internet included in the rate?

Yes, these are all included.

Are your apartments suitable for families with children?

Absolutely! We can also provide baby cot, high-chair, baby bath and baby cutlery.

Is there parking available?

At most properties. Please ask us for details.

Do you accept pets?

At most properties, by request only. Pet fees apply. Please ask us in advance.

Is housekeeping service included? If so, how often?

Regular housekeeping is included for long stays. 

Do you offer airport transfer services?

Yes, with corresponding fees.

CHECK-IN AND CHECK-OUT

Is early check-in or late check-out available?

Yes, if the property is available. Charges apply. Please ask in advance.

Do I need to pay a damage deposit?

No. Guests are required to complete a security verification and sign our Terms and Conditions instead.      

What do you require from guests before check-in?

  1. Complete our guest registration form.
  2. Complete a quick online security verification.
  3. Specify your bed preferences.

How do I check-in?

Keys are collected from a keybox outside the property.

Still Have Questions?

Please complete the form below and a member of team will be in contact with you shortly.

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